FAQ

Do you deliver on weekends?
No—Our Floral Attendants place flowers Monday–Friday. If your chosen date is on a weekend or bank holiday, we will place as close as possible within the working week.
What if I don’t know the plot number?
You can add our Location Service (£60) to your order and we’ll help locate your loved one’s resting place.
What if you can’t find my plot?
We will refund your Location Service payment
Can I pause or cancel my subscription?
Yes—you’re in control. Pause, cancel, or adjust anytime via your account or by contacting us.
How will I know flowers have been placed?
We’ll send you a confirmation email after each placement. If you’ve chosen photo updates, before and after pictures are included.
Do you use local flowers?
Yes, wherever possible. We source seasonal flowers from local growers to support the flower growers industry.
What if weather prevents placement?
If severe weather or access restrictions prevent placement, we’ll rearrange a delivery time at no extra cost.
What happens if no container is at the grave?
You’ll need to add a vase before we can place the flowers. This can be purchased before checking out your floral tribute order.
Where do you operate?
We currently serve Flintshire only.
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